Cancellation Process
To request a cancellation, please contact us as soon as possible after placing your order.
If your cancellation request is approved, we will process your request and provide confirmation via email.
Conditions for Cancellation
Cancellation requests must be made within 12 hours of placing the order.
If the order has already been processed or the request is made after this time frame, cancellation is no longer possible as the fulfillment process has already started.
Exclusions
- Orders that have already been shipped cannot be canceled.
- Orders that do not meet the timing conditions stated above will not be eligible for cancellation.
For more information, you can contact us at info@deflorance.com, we will reply as soon as possible!